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2.0 Based on 90 reviews
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  • Customers like
    • Location 6
    • Cleanliness 3
    • Equipment 3
  • Customers don't like
    • Lack of customer service 9
    • Billing practices 6
    • Manager 5

I HAD THE WORSE EXPERIENCE AT THE POOL WITH A "HEAD GUARD" NAMED JACKIE. SHE WAS SO RUDE AND I AM CANCELING MY MEMBERSHIP BECAUSE OF HER. Add comment

Please cancel my membership. I have NEVER used your facilities. I called months ago to ask that my membership was cancelled. I also called months ago to ask that the magazine be cancelled. I never asked for it. I had to cancel my credit card because I disputed your charges and they suggested that I cancel the card, which I did. And now come to find out that you are still charging me. PLEASE STOP!!!! I no longer live in Houston, I moved and can... Read more

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This club is filthy dirty and the club manager doesn't seem to care. It's so dirty that there are coach roaches in the men's locker room. So much for the healthy way of life company. Add comment

Very rude service ever. My family went there I know I'm not suppose to have my Mom (she is 70 years old) there since she does not have a membership but we just came back from shopping and we decide to take kids to go swim. The situation was my mom went inside to help kids changed then one of the security person came and talked to us in a very disrespected, rude and loud right in front of other guests, very unprofessional once my mom left... Read more

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I've been trying to enroll my kids to their Summer camps. I've called the activities center multiple times and it always goes to voicemail, saying to leave a message and someone will call you back. No one has ever called me back. I went in and the person who could answer my questions had already left at 3:00 even though they are supposed to be available until 7:00 p.m. I was told to send her an email which I did, I even left her a voice mail... Read more

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"Lost" and refused to print out or give ne a copy of my signature to cancel and showed me on computer where it was closed. Still trying to charge me wheh my account has been closed by me for months Read more

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Group classes in the evening should start at 5:30 to 8:30 To the working class Add comment

Ha, ha...I had same experience but luckily I can skirt the bad hours of 4-9pm. It has some great equipment and decent classes - that is when they're not over crowded or have too many novices interrupting the flow. I don't mean to be unkind, but there is a compatability issue between athletic and experienced members, and grossly obese and new-to-fitness members. I aplaud the latter for trying, but it would be nice if they were less 'entitled' and... Read more

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It took one visit to Ajax location to realise no one was enforcing gym rules or polite behaviour. Worst of all there were young kids running wild throughout facility, including change room and adult spa area. A good friend tried to convince me to join because he needed a work out partner (complained he couldn't even find someone to spot him with heavy-ish lifts) but in spite of the impressive equipment (albiet tailored to the overweight and... Read more

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After joining last year and attending 40 Yoga classes, I am appalled at the lack of respect and acknowledgement for the Eastern cultural origin of this 5,000 year old practice. The tone and atmosphere of these classes caters to the sorority set, white washing all aspects of this revered tradition. Each session is obviously instructor dependent, but Ohm has been removed from the sessions by ~80% of them, respect for silence through closing... Read more

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