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  • Customers like
    • Location 7
    • 24 hrs 4
    • Facilities are beautiful 4
  • Customers don't like
    • Lack of customer service 11
    • Billing practices 6
    • Manager 5

Very rude service ever. My family went there I know I'm not suppose to have my Mom (she is 70 years old) there since she does not have a membership but we just came back from shopping and we decide to take kids to go swim. The situation was my mom went inside to help kids changed then one of the security person came and talked to us in a very disrespected, rude and loud right in front of other guests, very unprofessional once my mom left she called the building manager to come talking to me and first of all the way she talked to me is... Read more

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I've been trying to enroll my kids to their Summer camps. I've called the activities center multiple times and it always goes to voicemail, saying to leave a message and someone will call you back. No one has ever called me back. I went in and the person who could answer my questions had already left at 3:00 even though they are supposed to be available until 7:00 p.m. I was told to send her an email which I did, I even left her a voice mail and I still haven't gotten any response. I then emailed the manager for the activity center and... Read more

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"Lost" and refused to print out or give ne a copy of my signature to cancel and showed me on computer where it was closed. Still trying to charge me wheh my account has been closed by me for months Add comment

Group classes in the evening should start at 5:30 to 8:30 To the working class Add comment

Ha, ha...I had same experience but luckily I can skirt the bad hours of 4-9pm. It has some great equipment and decent classes - that is when they're not over crowded or have too many novices interrupting the flow. I don't mean to be unkind, but there is a compatability issue between athletic and experienced members, and grossly obese and new-to-fitness members. I aplaud the latter for trying, but it would be nice if they were less 'entitled' and a little more polite. My time is as valuable as there's and I take offense to instructors who... Read more

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It took one visit to Ajax location to realise no one was enforcing gym rules or polite behaviour. Worst of all there were young kids running wild throughout facility, including change room and adult spa area. A good friend tried to convince me to join because he needed a work out partner (complained he couldn't even find someone to spot him with heavy-ish lifts) but in spite of the impressive equipment (albiet tailored to the overweight and inexperienced crowd) I can't see myself ever feeling comfortable there. It iis NOT a gym for athletes... Read more

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After joining last year and attending 40 Yoga classes, I am appalled at the lack of respect and acknowledgement for the Eastern cultural origin of this 5,000 year old practice. The tone and atmosphere of these classes caters to the sorority set, white washing all aspects of this revered tradition. Each session is obviously instructor dependent, but Ohm has been removed from the sessions by ~80% of them, respect for silence through closing meditation is not enforced (despite their website), and any understanding of the spirituality inextricably... Read more

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I have been a member of Lifetime Fitness since I moved to Minnesota. I recently moved to Minnetonka and thought I would check this location out to see if I wanted to upgrade. I've been using fitness centers for half my life, and last night when I went to check it out, I had, without a doubt, the absolute worst experience I've ever had at a fitness center in my life. Not only do they have very limited equipment and a closed-off layout, but the staff at the front counter was very rude. However, this wasn't the worst of my worries. As I was... Read more

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I didn't know you allowed fitness instructors to smoke cigarettes and abuse medications purchased from other people. That would be Heather Jackson Hunsberger. Add comment

I joined Lifetime and upon joining agreed to 8 training fitness sessions so I could learn all of the equipment. After my sessions while I was on vacation I was automatically signed up for 8 more sessions at a cost of $723 even though I told the trainer that I wanted a break from the sessions and to work on my own. When I spotted the cost on my Visa and asked to have it reversed I was told it was part of the contract and too bad. *** on their part since I was likely to be a long term member and they would have earned much more. Lesson for... Read more

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