1.9
  • Location3 votes
  • Equipment1 votes
  • Lack of Customer Service3 votes
  • Billing practices2 votes
  • Poor equipment2 votes
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  • Jan 15
  • Fitness Centers
  • Mississauga, Ontario
  • Metabolic Testing
  • 243
  • REVIEW RATING 5/5

After being teamed up with a trainer for my initial orientation I was constantly reminded by her that she had another client and was very rushed.She managed to sell me a metabolic testing session which I had to pay for up front at a cost of $179 plus $49 for the mask. Once again I was constantly reminded by her that she had another client and was rushing through because she only booked 2 hours... Read more

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  • Jan 14
  • Fitness Centers
  • Bedford, Texas
  • Gym Policy
  • 99
  • REVIEW RATING 4/5

About a year and a half ago a group of the younger players of basketball decided they would pick who could play ball. They began to isolate people and keep them from playing. They developed a system that instead of signing in you have to ask permission to play. I have gone to the gym management about this situation, the problem is most of the players are former or current employees or the spouse... Read more

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  • Jan 08
  • Fitness Centers
  • Swim Hours
  • 155
  • REVIEW RATING 4/5

They added more swim open swim hours, but took away 75% of the area that families are allowed to use. I tried to get some answers from the GM about this, but he just kept telling me that people were requesting more open swim hours and he gave it to them. The lifeguard who pushed us out of the big pool said that it was to separate the open swimmers from the lessons. I asked the GM if that had... Read more

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  • Jan 05
  • Fitness Centers
  • Boca Raton, Florida
  • Staff
  • 259
  • REVIEW RATING 4/5

Where do I begin? The Boca Raton, FL club might as well be an example of everything a health club should never be. A year ago the employees were great, greeting with smiles, always helping, and the girls would walk around the club and always greet you no matter what. It really had a sense of comfort and home. Now, you walk around and employees are in high heels and tight pants, looking the other... Read more

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  • Dec 29, 2014
  • Fitness Centers
  • Denville, New Jersey
  • Membership Cancellation
  • 453
  • REVIEW RATING 5/5

There is really difficult to part with them. I requested that my accound shall be cancelled. But they "conviniently forget" about this request and continue to charge. I end up putting block on those charges with credit card company. They insisting that account still open and I still owe them money. Then start to send threatening letters about passing mater to collection. It is a 100$ to open a... Read more

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  • Dec 12, 2014
  • Fitness Centers
  • Houston, Texas
  • Sanitary Conditions
  • 248
  • REVIEW RATING 4/5

To whom it may concern, The Lifetime Fitness Aquatics in Atascocita, Texas has a very disrespectful head. The pool is not kept clean, their is residue in the hot tubs, the staff is rude to patrons and allow to many mistakes to occur. There are several where I have visited and have come home with rashes, cuts and irritation in uuncomfortable parts of my body. I would like the Aquatics Department... Read more

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  • Dec 10, 2014
  • Fitness Centers
  • Garland, Texas
  • Trainer
  • 632
  • REVIEW RATING 5/5

Son is a couple of months away from 12 yr birthday, has been working out with us (empty gym at night) and tonight was accosted by trainer as he walked up stairs to gym. Has been no problem for last 4 months but tonight was big issue. new trainer with attitude. seems like the business plan is to attract teenagers who leave mess in dressing rooms and don't respect facilities, what a change since we... Read more

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Overall a bunch of arrogant people who only have profits in mind and that is all. Customers don't matter. Add comment

  • Dec 05, 2014
  • Fitness Centers
  • Collierville, Tennessee
  • Membership
  • 246
  • REVIEW RATING 5/5

I called them on phone to ask a billing question and was told, “Can you make this short?" Really. I rarely write reviews and if I do they have always been good. Lifetime Fitness in Collierville is such an awful company I thought I'd warn others that are thinking of joining. Read on... I would not give them a single star if I could. I have been a member since 2009. The management there is awful.... Read more

Was this review helpful? 1 0

Customers are cheated. Plymouth lap pool is constantly in use for swim Classes and members do not get any time Slots and the staff and even the Ceo Does not care. They use members money to build and maintain the facilities while they double dip and rent the pool out as well. A bunch of cheats. Add comment

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