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  • Customers like
    • Location5
    • Cleanliness3
    • Equipment3
  • Customers don't like
    • Lack of customer service7
    • Billing practices6
    • Manager5

  • Aug 25
  • Fitness Centers
  • Colorado Springs, Colorado
  • Lifetime Fitness Colorado Springs
  • 35
  • REVIEW RATING 3/5

Life time fitness in colorado springs has terrible customer service. Do Not join! They are like used car salesmen. Once they get your credit card you have no rights as a customer. They fall back on the "I cant help you because of corporate rules" line. There are better gyms in town. Our credit card was frauded and they would not let us cancel without a months notice even though we stopped... Read more

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  • Aug 19
  • Fitness Centers
  • Johnston, Iowa
  • 120
  • REVIEW RATING 4/5

I believed in this company and dutifully paid my dues since the club opened. Sadly their sales person and front desk staff communicated that I can cancel anytime with a few days notice. I went to cancel 12 days before the month end effective that month end. Sadly John Knopf and Shelby Beatty were two employees who enforce 30 day cancellation policy that was never communicated with me. We are... Read more

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  • Aug 14
  • Advertisements and Cons
  • Sacramento, California
  • 143
  • REVIEW RATING 3/5

Was told I would receive a certain amount of LT Bucks when I joined. Didn't pay a joining fee. Didn't recieve Bucks. Was NOT told about this. Was offered to have my membership canceled and refunded, then restart and pay a joining fee and get Bucks. WHAT??? I didn't make this mistake. Pretty sure this is illegal. I know the GM is new to Life Time, but is this how member retention is... Read more

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  • Aug 12
  • Fitness Centers
  • Acworth, Georgia
  • Lifetime Fitness Staff
  • 13
  • REVIEW RATING 3/5

Ive been a memeber of Lifetime Fitness for many years in a few different states. I currently go to the Mountain Brook location in Woodstock, GA. The only issue ive ever had there is with one personal trainer who I dont even pay to train me or give advise. He is first off one of the weirdest looking guys ive ever seen and is also very creepy. He walks around like hes awesome and Gods gift when hes... Read more

Was this review helpful? 0 0

  • Aug 10
  • Fitness Centers
  • Minneapolis, Minnesota
  • Lifetime Fitness Hot Yoga Classes
  • 259
  • REVIEW RATING 5/5

I have been a lifetime member now for three years, and usually enjoy their hot yoga classes. Today (Monday) I went in for a 5 pm class, and arrived outside the Yoga Studio right at 5 pm (not 4 59, not 5 01, just 5 00) to find the door closed, and when I tried to open it there seemed to be a stopper or some sort of block on the other side. When I tried opening the door open, I couldn't, and so I... Read more

Was this review helpful? 1 0

Cancelled my membership after being there for ten minutes. It's nothing but screaming children and snobby housewives who think they are gods greatest gift. Not spending 200 bucks to be annoyed when I can go to planet fitness without children for a quarter or less of the price. If I wanted to see screaming children I can do that for free at a park. Add comment

  • Aug 05
  • Cosmetics and Toiletries
  • Lake In The Hills, Illinois
  • Lifetime Fitness Lifespa Services
  • 67
  • REVIEW RATING 4/5

I love lifetime fitness, never going to the spa again!!! First I had to deal with the rude receptionist, who got noticeably annoyed when I was 15 minutes early to my appointment. When I told her I was early because I was told to come 15 minutes early for my eyebrows, she rudely barked at me "that's funny I have you in here for after your pedicure. Since I had the appointment card I knew she was... Read more

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  • Aug 05
  • Cosmetics and Toiletries
  • Algonquin, Illinois
  • Lifetime Fitness Lifespa
  • 81
  • REVIEW RATING 4/5

Loved lifetime in Algonquin, IL until I had my first experience at the lifespa.. The receptionist was rude because I arrived to my appointment early.. When the salon was empty... I was told to arrive fifteen minutes early for my eyebrow wax when I made my appointment, but when I told the receptionist this she gave me a snotty remark "that's funny I have you down for that after your pedicure" ...... Read more

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  • Aug 03
  • Beauty Centers and Spas
  • Flower Mound, Texas
  • Lifetime Fitness Lifespa
  • 162
  • REVIEW RATING 4/5

After 11 years and $70,000 in dues, I was terminated because I complained about the spas never working up to par. The manager is nice, but not actively aware or actively trying to fix things. I called Corporate many times. Now I got tossed because it was easier to silence me than fix the problem. Good facility. Nice people, but cross your fingers if you depend on things working. This Club... Read more

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Very unprofessional Bad customer service Add comment

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