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2.1 Based on 114 reviews
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  • Customers like
    • Location 6
    • Equipment 5
    • Facility 4
  • Customers don't like
    • Lack of customer service 9
    • Billing practices 8
    • Manager 6

I cannot believe how careless was my local lifetime in the incident. Nobody even bothered telling any members what just happened 3 weeks back. I am talking about the meningitis incident. When it comes to raising rates, I get emails, mails, when trainers is looking for new people they would even call you on your phone but when it comes to such an incident just 2 page info at the entrance and nobody would tell anything. I am glad people heard... Read more

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I have been a member of Lifetime Fitness in Omaha since it has opened and have a lot of the same complaints that never ever get addressed and am getting sick and tired of this. this club has no amenities no razor blades to shave , no shaving cream, no mouthwash, no hair conditioner ,no aftershave lotion , no hair gel , no Q-tips , no Underarm deodorant, no hairspray.....and worst of all it has the very worst Wi-Fi I have ever experienced in... Read more

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In Birmingham AL there were a blood on the floor and they never clean the machines, They say we clean them during night hours but even at 4am all machines are left over sweat from so many days ago Please clean the place because you making all clean people out the door.

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They violate ADA..refused to let me in yoga class or into pool...violate the ADA parking also allowing the workers to park in them..wont do anything to help

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Worst customer service ever! I was a member for 8 years and all they did was keep raising my monthly fees and tried screwing me over when I canceled my membership.

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It's truly amazing to me that an organization can spend millions of dollars to build a world class facility but provide customers with such poor service and have untrained employees that then translates to an experience that completely washes away the physical environment that is created. I have brought-up numerous issues to local management (Jeff May) during my first 30 days with the gym, then at 60 days the issues got worse and now I'm left... Read more

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trainers are "used car" salesmen. if you reschedule or cancel THEY WILL bill you even if your trainer says they wont. They are trained in these deceptive techniques. my trainer admitted they don't tell you "everything" and are pushed to sell you more services and products. My trainer led me to believe that if I needed to reschedule due to business or weather, we could reschedule. unfortunately he was billing me for the cancelled session and... Read more

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BUYER BEWARE!!! After cancelling my membership due to a move, I did not notice I had a small balance (well under $100) with Lifetime which had been left unpaid because I use a separate bank account for all electronic and automatic bills. I generally keep the balance low in that account and transfer monies in as needed. A little over a month after my membership terminated I received a letter from Lifetime informing me of the balance and offering... Read more

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This happen at the Lifetime Fitness in Parker, Colorado. For the last past year we have been receiving Lifetime magazine Experience Life and was told that it will stop after the first month of cancelling our membership. However this did not stop for over a year when we talk to Lucas their salesman in April of 2015 to cancel our membership. As for their sale people, it's a huge turn over. Lucas was not employed after a short time, from the time... Read more

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I never had a problem paying my lifetime monthly dues. But when I got a personal training session that I sign for 3 months but I told my personal trainer that I may only do one month she never honored our verbal agreement and took the other two months off. Now I'm probably going to be kicked out of Lifetime Fitness because there are two months of personal training sessions on my bill that won't come off. Read more

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