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  • Customers like
    • Location5
    • Equipment3
    • Facility2
  • Customers don't like
    • Lack of customer service7
    • Billing practices6
    • Manager4

  • Jun 23
  • Fitness Centers
  • Parker, Colorado
  • Gym Membership Cancellation
  • 252
  • REVIEW RATING 4/5

I started a cancellation of the contract in mid May 2015. I Gave the 30 days notice and yesterday told by Jeff May that July has to be paid as well. Why? I did everything that was required of me. I went in 3 times, left numerous messages to rectify and no one has called back or helped. All they are concerned about is taking your money. Lifetime is a rip off. Dp not bother joining. There are lots... Read more

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  • Jun 19
  • Fitness Centers
  • Elwood, Illinois
  • Pool Service
  • 130
  • REVIEW RATING 4/5

I went swimming in kids pool, smelt chlorine. Came out of pool my face was beet red, swollen, rash all over body, had to go to Emergency room. I was miserable to 10 days. Filed complaint at Lifetime. No response. Finally faxed medical bills and statement, called again, finally someone called and stated that LIFETIME WOULDN'T DO ANYTHING ABOUT THIS!! Mothers and Fathers beware of your kids in... Read more

Was this review helpful? 1 0

Late tall woman at frint desk Argued with me in front of customers Used my debit card with out my consent And then basically told me too Bad sucka after And management I left a message for DAN And no rerun call Poor people skills on her part Poor follow up Add comment

  • Jun 11
  • Fitness Centers
  • Dallas, Texas
  • Billing Department
  • 207
  • REVIEW RATING 4/5

I noticed that my fees were higher all of a sudden. I called to talk to someone on the phone and they said no one was available to help but that they would relay my message to the person in charge. After waiting a couple of weeks, I went in and talked to someone in person (Rachel) and she said she could not do anything but will let her boss know and her boss would call me back. So far still... Read more

Was this review helpful? 0 0

  • May 30
  • Fitness Centers
  • Troy, Michigan
  • Cancellation Policy
  • 580
  • REVIEW RATING 5/5

I had joined Lifetime in 1998, signing up at the construction trailer before the building was completed. I recently went through a divorce, and after that, I went to convert the family membership to a single by removing my ex-wife. After I had gone through all of the paperwork to drop my wife and convert the membership, they told me there would be a $10 service fee to process the change. I told... Read more

Was this review helpful? 1 1

  • May 23
  • Fitness Centers
  • Plano, Texas
  • Group Fitness Classes
  • 239
  • REVIEW RATING 4/5

For over ten years i have been a member. I also attend allen's center which is far better managed. As usual, there is a holiday group fitness schedule for Monday. That is less than 48 hours away. The holiday group fitness schedule is NOT posted online yet. Calling the desk, they are totally CLUELESS as usual and have kept me on hold for over 20 minutes. They have no idea where to find or who... Read more

Was this review helpful? 0 1

  • May 12
  • Fitness Centers
  • Washington, Missouri
  • Yoga Classes
  • 2
  • 2
  • 202
  • REVIEW RATING 3/5

The LifeTime I attend have so many classes dedicated to Yoga. It's not the stripped down version of yoga used by many Americans to learn how to stretch either. It's the version that is very religious and tied to the Hindu religion of spirit worship. I'm a Christian and don't expect my religious beliefs to be represented by lifetime but why bring other world religions into my gym? Read more

Was this review helpful? 0 3

  • May 10
  • Fitness Centers
  • Las Vegas, Nevada
  • Membership
  • 432
  • REVIEW RATING 5/5

We have our grandson with us after school and on Saturdays. Upon touring the facility we explained the importance of his membership with us so we could enjoy the facility. They allowed his membership under ours to get us to join then as time passed required his birth certificate and other information then finally not allowing his membership. What makes it worse is he was involved with swimming... Read more

Was this review helpful? 2 0

  • May 09
  • Fitness Centers
  • Houston, Texas
  • Charge
  • 286
  • REVIEW RATING 5/5

Lifetime Fitness charged my card for somebody else's monthly dues, and they are not refunding me until that person provides the payment. We are not blood related, married, or financially obligated in any way yet they're holding my money as if I am responsible for that person's account and will not return it just because I know the person. I'm not even sure if this is legal! I spoke with someone... Read more

Was this review helpful? 1 0

  • May 07
  • Fitness Centers
  • Phoenix, Arizona
  • Billing Department
  • 247
  • REVIEW RATING 4/5

The accounting systems at Lifetime Fitness stink. They made so many big mistakes on our account - erroneously charging thousands of dollars to our credit card- that we told them verbally and in writing not to use our credit card any longer - we would pay by cash. They ignored our direction and charged dues anyway. My husband and I really like our trainer and the nutritionist at the facility,... Read more

Was this review helpful? 1 0

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