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  • Customers like
    • Location 6
    • Cleanliness 3
    • Equipment 3
  • Customers don't like
    • Lack of customer service 9
    • Billing practices 6
    • Manager 5

I've been a member at Lifetime Scottsdale for over 5 years and I am no longer getting the most out of my membership. I'm no longer taking advantage of any of the children's programs, which was the main reason I chose Lifetime in the first place, so I would like to cancel. Unless you sign up for a month to month membership be ready to cancel a FULL month prior to when you are actually ready to do... Read more

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They terminated my membership when i tried to get them to stop using an ungrounded extension cors in the pool area. Adter three notifications, I cut the plug off and turned it in at the front desk. They dont understand how dangerous this is! Add comment

I've been getting e-mail multiple times weekly from Lifetime Fitness staff to come by the Henderson, NV location to visit, get a guest pass and maybe sign up. My friend got a 5 day guest pass last month before he signed up after the 2nd or 3rd day. The dude I talked to told me I could only get a 1 day pass, couldn't exit and reenter on the same day etc. All this after making me wait several... Read more

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I won't say that they are predatory, I'll just say that it's way harder to be treated fairly when quitting the club than should be true for an "upscale, exclusive, expensive enterprise. Nice gym, a bit intimidating for those used to "lesser clubs"; nice pools, often busy with a lot of children; relatively clean lockers; not as special as they would like it to be. A nice (nothing special cafe)... Read more

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I had the same problem and finally was able to see something regarding this problem on the Internet. This happened so many years ago, I still talk about to my friends. When I tried to get any answers previously I could getting no answers from lifetime regarding this issue. It is nice to finally see the truth.. Sort of what I expected. When my husband and I first invested so long ago that... Read more

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Trend and Kevin from crosstown location claimed they didn't understand me (I have an accent) when I told them I wanted to terminate my account. The worst customer service I have ever experienced. Everything that came out of their mouths never was honored and theyalways avoided emailing any information talked previously with them. They discriminated me because I have an accent. Do not recommend... Read more

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I am currently and still a member with LIFETIME Athletic in Nevada. On January 3 - 2016 my car and one of Lifetime employee car got broke into in the parking lot outside of Lifetime Athletic location in Henderson , Nevada . Today after 25 days I ran into one of the employee of lifetime Athletic , I find out the general manager "Kevin " called me after the incident and told me what he saw... Read more

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Vernon Hills Lifetime. The customer service manager was so unprofessional!!!!!! Add comment

I have joined Gyms in the past and the one thing i don't like is if you stop going the keep on collecting as a contract. Many people avoid this Gyms for this reason. So they have to adopt other methods. I joined Life Time Fitness and was happy that they did not have a contract, and the place was nice so the monthly rate was somewhat justified though quite high ($150 per month). Also there was... Read more

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Customer service is very bad and they do not treat employees very well. Also upper management at the clubs and corporate are ***. Very hard company to work with concerning very easy issues to take care of. Another note the programs they offer you can not sign up online. All competitors have the ability to sign up online and make the process much easier, not everybody wants to sit down with a... Read more

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