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  • Customers like
    • Location5
    • Equipment3
    • Facility2
  • Customers don't like
    • Lack of customer service7
    • Billing practices6
    • Manager4

Very unprofessional Bad customer service Add comment

Lifetime lost my cancellation notice and paperwork. Then they charged my credit card even though I specifically told them not to. They are refusing a refund even though I have contacted the BBB. Add comment

  • Jul 23
  • Fitness Centers
  • Chicago, Illinois
  • Lifetime Fitness Membership
  • 158
  • REVIEW RATING 4/5

Moved to a new neighborhood (July 2) and the closest lifetime is a Gold, apposed to my old gym that was a Platinum. Went to change my membership (July 6th), $89 to $69, yet I still had to pay the platinum price for August due to the Billing Cycle. On top of that I have to pay a $10 charge for the switch. Also, Julie, the main person we talk to tried getting us to sign the new contract even... Read more

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  • Jul 22
  • Fitness Centers
  • Minneapolis, Minnesota
  • Lifetime Fitness Membership
  • 142
  • REVIEW RATING 4/5

I have had a membership for several family members for over a year, which included my young adult daughter. Six months after she moved away and stopped using Lifetime, I requested that she be removed from the membership. Lifetime refused to allow me to remove her membership, they insisted that she had to come in personally. This is even though she had moved away and I was paying the monthly bill... Read more

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I signed for a 14 day money back guarantee and when I cancelled on the 12 day they didn't give me my $300 back they say that the sales person computer didn't show that I was a member before when the sales person told me he couldn't give me a day pass bc I was a member before and now he says he doesn't remember tell me that terrible Juan c Pineda 773 225 2534 Add comment

Rude personal trainers. Terrible leadership with high turnover. Add comment

  • Jul 20
  • Fitness Centers
  • Minneapolis, Minnesota
  • 1
  • 1
  • 43
  • REVIEW RATING 3/5

#1)Monday July20th around 3:30 p.m.I saw a woman wearing a veil with only a small slit showing her eyes let into the club today.Why was her face not revealed to the attendant for security reasons.Just like the rest of us Americans!!How can you let her in without reveeling her face? Thats bad.#2) Also get rid of the plastic swim lane deviders in the outdoor pool.Those really disrupt the swimming... Read more

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  • Jul 10
  • Beauty Centers and Spas
  • Houston, Texas
  • Lifetime Fitness Membership
  • 149
  • REVIEW RATING 4/5

Facilities dont work- you get hotter in the elevator than you do in the steam rooms; Paper signs up - Fountains are not for washing- really!; Locker sweeps we are charging you. Not professional signs but 8x11 injet paper in red letter. People in mgt eat at their desk and dont help you - they horse play and dont help you. They charge you a premium and you get less than a 30.00 monthly membership.... Read more

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  • Jul 07
  • Fitness Centers
  • Lifetime Fitness Kids Fitness Program
  • 145
  • REVIEW RATING 4/5

They do not have that much attractive activities based on age group. It Looks hiring a high school babysitter for a group of kids in a sport club. I do not believe consolres have any sport skills. It seems more problem for older kids. My 11 years old complains she is with small kids (9 years old) and almost same activity. As the consolers are not skilled, do not know how to manage this age gap.... Read more

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  • Jun 23
  • Fitness Centers
  • Parker, Colorado
  • Gym Membership Cancellation
  • 423
  • REVIEW RATING 5/5

I started a cancellation of the contract in mid May 2015. I Gave the 30 days notice and yesterday told by Jeff May that July has to be paid as well. Why? I did everything that was required of me. I went in 3 times, left numerous messages to rectify and no one has called back or helped. All they are concerned about is taking your money. Lifetime is a rip off. Dp not bother joining. There are lots... Read more

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