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2.0 Based on 129 reviews
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  • Customers like
    • Location 6
    • Equipment 5
    • Facility 4
  • Customers don't like
    • Lack of customer service 9
    • Billing practices 8
    • Manager 6
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the manager calab was touching trash then went directly to making food i was this in disgust and left the cafe, i do not know how someone with this little experience in food service can be a manager. i will never visit this cafe again. the manager calab was touching trash then went directly to making food i was this in disgust and left the cafe, i do not know how someone with this little experience in food service can be a manager. i will never... Read more

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I joined Life Time Fitness in spring after received multiple emails advertising their deals/promotions. The location I was going to was in Lakeville MN, first thing that I didn't like about this place is arrogant personnel, especially personal trainers, they always tried to sell their service and when you were telling them no, sorry for my French, they would treat you like ***. I kept declining their service and was going to cancel my membership... Read more

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This company disgusts me. Not only did they lie to us about the holding fee being 10 dollars a month (eventually getting charged 33 dollars), they did not inform us our lifetime dollars expire, or the fact that there is a months "notice" before you can quit so you pay for an extra month you obviously dont want since your quitting. They also charged my credit card on file at the lifespa when I have never used a single service at the lifespa. I'm... Read more

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Yes you are very right. This is total *** business. Over the phone csr told me that I need to fax the cancellation request and they will play 30 days scam game. I did the same which they acknowledge. When they took money out of my account in March and April again. I called them and they totally denid the fax conformation. They said they never had such policy. Kind of accusing me of lying. Good thing I had recorded matching when I called csr.... Read more

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Because they don't let you out. I enjoyed their pricey club for years. After my kids were grown, I cancelled our family membership. Notice by phone is not accepted. It has to be in person. After bearing another two months of fees, we were able to give in-person notice. The charges stopped, but they just started again five months later. Calls to their "customer service" are met with hostility. I contacted my bank which issued my primary... Read more

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WHY IN THE WORLD would you charge $30 a month to hold a membership...you are IDIOTS!!!! You told me $10 a month!!!! Why not $15???????? People put memberships on hold when they can't afford it!!!! THINK AGAIN! I would like to see the financial spreadsheet why you did this fee increase? Is it to make rich LIFETIME owners richer? I was an original charter member. We should be grandfathered in. You told us 24x7 gym and now it's barely open. ... Read more

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And too bad if you didn't happen to get their email. If you want to cancel you have to show up in person. Contractually you need to send a certified letter. And they tack on the next month as well. So you pay the current month and the following. To make sure they can squeeze as much as possible before you leave. Then let you know that you should have read the fine print. I was in another country and eventually talked the manager into taking an... Read more

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To those looking at becoming prospective members, I'll save you the trouble. Stay away! I've been a member here since 2001, back when the club originally opened its doors. Back in those days the club was absolutely fantastic, but over the years the quality of customer service you can expect has rapidly deteriorated, while at the same time your membership dues have doubled. Pros: Facility is open almost year round, they've finally added some new... Read more

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So I signed up only to take advantage of the summer camp sessions for my kids, now that summer is over, membership not needed. Again must go to lifetime and cancel, 30 days in advance. Wrong decade to require that, its really too bad as I spent some $500 a month with them for childcare, for 4 months, now simply because they are hard to deal with they wont have my business next year. Really too bad for them to toss customers to the side as... Read more

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Like I say in the title, once you decide to cancel and they know you're gone - they take the opportunity to get you one last time. You cannot cancel by phone or online. You must either send a certified letter (necessitating a trip to the friggin' post office) or go into YOUR facility. Did you move, as I did? Well then take an hour out of your day to go in. Once you cancel, they then bill you for another month because apparently they need 30 days... Read more

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