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Lifetime Fitness in Elwood, Illinois - Kids swim pool over chorlinated, burnt my race and severe rash, had to go the Emergency Room!!

I went swimming in kids pool, smelt chlorine. Came out of pool my face was beet red, swollen, rash all over body, had to go to Emergency room. I was miserable to 10 days. Filed complaint at Lifetime. No response. Finally faxed medical bills and statement, called again, finally someone called and stated that LIFETIME WOULDN'T DO ANYTHING ABOUT THIS!! Mothers and Fathers beware of your kids in the pool. I wouldn't want any children to go through what I did. I'm surprised Lifetime didn't care. Just stated chemicals are normal! NO WAY ITS THEIR WAY OF NOT PAYING. BEWARE.
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Review
#653243 Review #653243 is a subjective opinion of poster.
Cons
  • Customer caring corporate office
  • Lack of custome service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • English language

Other Product Review

Late tall woman at frint desk Argued with me in front of customers Used my debit card with out my consent And then basically told me too Bad sucka after And management I left a message for DAN And no rerun call Poor people skills on her part Poor follow up
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Review
#651482 Review #651482 is a subjective opinion of poster.
Reason of review
Poor customer service

Lifetime Fitness - Bad billing practices at Dallas location (on Mockingbird) and no customer service

2.0
Details
I noticed that my fees were higher all of a sudden. I called to talk to someone on the phone and they said no one was available to help but that they would relay my message to the person in charge. After waiting a couple of weeks, I went in and talked to someone in person (Rachel) and she said she could not do anything but will let her boss know and her boss would call me back. So far still waiting. I've experienced that if I want to purchase anything there, they are very helpful but not if there are any issues. No one has taken control to do anything.
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Review
#648820 Review #648820 is a subjective opinion of poster.
Cons
  • Customer relations
  • Billing practices
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction

Lifetime Fitness in Troy, Michigan - Service Fee

3.9
Details
I had joined Lifetime in 1998, signing up at the construction trailer before the building was completed. I recently went through a divorce, and after that, I went to convert the family membership to a single by removing my ex-wife. After I had gone through all of the paperwork to drop my wife and convert the membership, they told me there would be a $10 service fee to process the change. I told them that was ridiculous, and they should waive the fee. They preferred to have me cancel my membership after 17 years rather than waive the $10 fee. I cancelled.
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Review
#642920 Review #642920 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Pros
  • Equipment
  • Location
  • Facility
Cons
  • Billing practices
Reason of review
Poor customer service
Preferred solution
Price reduction

Lifetime Fitness - Lifetime Plano TX center management incompetence

For over ten years i have been a member. I also attend allen's center which is far better managed. As usual, there is a holiday group fitness schedule for Monday. That is less than 48 hours away. The holiday group fitness schedule is NOT posted online yet. Calling the desk, they are totally CLUELESS as usual and have kept me on hold for over 20 minutes. They have no idea where to find or who to ask. Meanwhile, the Allen center was able to provide that information. WHY can't you post it in advance on websites? how hard can it be, really? WHY can't your staff ever answer simple basic questions. It baffles us to see that you manage to stay in business. Meanwhile those of us who are serious about planning and scheduling our workouts are not able to get support or information from your staff. Very poor operations - beware to anyone who wants to join.
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Review
#640283 Review #640283 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$500

Lifetime Fitness - Yoga Classes Review from Washington, Missouri

3.4
Details
The LifeTime I attend have so many classes dedicated to Yoga. It's not the stripped down version of yoga used by many Americans to learn how to stretch either. It's the version that is very religious and tied to the Hindu religion of spirit worship. I'm a Christian and don't expect my religious beliefs to be represented by lifetime but why bring other world religions into my gym?
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2 comments
Anonymous
#986574

It's a spiritual practice through the physical form, not a religious one. They are not one in the same. Educate yourself.

Anonymous
#985158

I'am an atheist (which is not a religion by the way; but I know you will assume that it is) and don't expect my free thinking to affect or offend anyone. Tolerance is what the world needs!!!

Why bring your ignorance, arrogance, assumptions.

apathy and religion onto my gym. Leave your religious gym bag at home.

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Review
#634796 Review #634796 is a subjective opinion of poster.

Lifetime Fitness in Las Vegas, Nevada - They promised our Grandson

2.3
Details
We have our grandson with us after school and on Saturdays. Upon touring the facility we explained the importance of his membership with us so we could enjoy the facility. They allowed his membership under ours to get us to join then as time passed required his birth certificate and other information then finally not allowing his membership. What makes it worse is he was involved with swimming lessons and they stopped us at the front desk, while on our way to the lesson, to explain he could not be a member because he is our grandson, not our son. We did, of course, quit the club and demanded our money back as we were lied to in order to get us to join..... That did not happen either. I now see why they have up to 9 people on staff selling memberships.
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Review
#633615 Review #633615 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Pros
  • Facility
Cons
  • Lies
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Lifetime Fitness - Manager Review from Houston, Texas

1.0
Details
Lifetime Fitness charged my card for somebody else's monthly dues, and they are not refunding me until that person provides the payment. We are not blood related, married, or financially obligated in any way yet they're holding my money as if I am responsible for that person's account and will not return it just because I know the person. I'm not even sure if this is legal! I spoke with someone who was supposed to be a manager, but she was very rude and hung up in my face.
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Review
#633213 Review #633213 is a subjective opinion of poster.
Service
Lifetime Fitness Manager
Reason of review
Problems with payment

Lifetime Fitness in Phoenix, Arizona - Accounting Systems Stink

3.1
Details
The accounting systems at Lifetime Fitness stink. They made so many big mistakes on our account - erroneously charging thousands of dollars to our credit card- that we told them verbally and in writing not to use our credit card any longer - we would pay by cash. They ignored our direction and charged dues anyway. My husband and I really like our trainer and the nutritionist at the facility, but management has been unresponsive to our calls, emails and letters and they do not respect our wishes with regard to our credit card. The customer service person has not responded to my e-mail or phone call. I've waited 2 months.
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Review
#632549 Review #632549 is a subjective opinion of poster.
Product
Lifetime Fitness Facility
Pros
  • Trainer and the nutritionist
  • Nutritionist
  • Trainer
Cons
  • Billing practices
  • Unresponsive customer service dept
  • Management
Reason of review
Problems with payment
Tags
  • Erroneous Billing
  • Unresponsive Customer Service

Lifetime Fitness Membership Review

1.8
Details
Lifetime requires you pay for an additional 30 days AFTER you cancel your membership. For that simple fact, I will never join again.
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Review
#631987 Review #631987 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Reason of review
Problems with payment