LifeTime Fitness
Reviews and Complaints
Customer Servivve Hung up on me
Company Policy Employee Morals
As a member of lifetime fitness in Arizona, I experience two of the trainers that I worked with who had affairs with other Life Time employees. As their client, I knew that both of these trainers were married with young kids.
What makes it so sad in one of these situations is that the company allowed their relationship given the circumstances and even promoted one of the individuals involved. I understand that adultery is a regular occurrence, but for a company to have knowledge of it allow it and then to continue to employ and even promote one party..? Questionable when the company...
Life Time also promotes family and overall well being. One of these employees even had a large client base that had met the spouse and children involved.
Low Class, Contemptible Customer Service
Unfair Billing Practice
Unorganized, treats customer as if they are wrong
Cancellation not honored - kept my money a month
Beware...LifeTime's Cancellation Policy
Unreliable transaction system and terrible customer service
Thanks for your kind comments, Sharon. When I went into cancel my membership at my local club, the woman I spoke with was very kind and couldn't understand why someone at their corporate office would be so rude. Anyway, I've been able to resolve my issue with...
"Anonymous": Are you saying whatever to me and using junior-high emoticons to me or to LT? Are you one of their employees?
:roll You must be.
Otherwise, why would you denigrate someone's complaint about your precious company? Rest assured, my complaint with the BBB...
I agreed to pay them $50 twice a month until it was paid off. I also agreed to a Flex membership at $10 a a month. Everything was fine until the payment came due for 2/15. I never saw LT post a transaction to my account for the amount due on 2/15.
My account is set up such that all automatic transactions that are not covered by the balance incur a $15 overdraft fee hold and if I don't add money to the account to cover it within 24 hours, then the overdraft fee stands. This morning (2/20) I had a $111 charge from Lifetime Fitness. I called customer service and talked to this "lady" whose name I think was Katie. She told me they tried to take the money out on 2/15 two times and it came back as insufficient funds.
That's what her computer said. That is a lie. I never saw the transaction go through on 2/15, 2/16 or any days prior to today. If it had shown up in my pending transactions and there hadn't been money to cover it, I would have gotten an overdraft fee for each attempt.
Then she said they tried to call me about it and they couldn't get in touch with me. I have checked my missed calls and I didn't see any calls from them. So, where do they get off making an unauthorized charge to my account. This customer service rep got very snippy with me when I tried to explain the situation to her, and she kept saying it came back as insufficient funds.
No, it didn't. If I had $111 in my account, doesn't it stand to reason that I also had $50 or $60? Anyway, they got their *** money. Katie told me I was threatening her and then cut me off and transferred me to her supervisor, Ryne Erickson, and told me to leave a message for him, which I did.
I also called back and got another customer service agent, Shawn, and he was more reasonable. I suppose since now they have their *** money that they won't call me back. I filed a complaint with the BBB about this. This actually happened to me a couple times before when I had the regular membership.
I never saw the transaction go through and then they'd send me a letter saying that there were insufficient funds. I think LT's payment system either has a bug in it or they're trying to scam people out of money.
Don't sign up with this gym.
Over Billed
Horrible Customer Service Managers!
Charging extra money
Membership Cancellation
Worst club ever
Terrible!! customer service by upper management
Good Customers--Treated HORRIBLY
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There trash balls, it wont change cause they got a line to use just there showers and at times the toilets? Poverty wages means gyms that are clean become the new homeless camp just like the libraries they are just that homeless and mentally unstable
There way smart cause a line to use the toilets and showers? Your just not a smart person, I smiling big I used to be a member but I lift at home now, I smile everyday now since quoting, I even sneak in after a few years have past just to see what's there at this gym? its going downhill big time but with the homeless at record level this gym will always have a line at even the toilets its like the library mostly homeless freaks
How the heck are they supposed to know you are telling the truth. Everbody has a sob story and their own personal selfishness where the terms they agree to no longer apply to them.
You wonder why prices are so high?
To all who don't keep up their end of the deal, businesses lose money. Wah, wah, wah, go cry in your beer!
Your logic is ***...read the first paragraph. ***!
I agree with "How the Heck". Non use of a membership, no matter how long you've been there does not mean you get a refund.
Just because you are going away, for whatever reason, vacation or a sick relative, means nothing. Most gyms will accept a doctor's note for the member only, but not a doctor's note for a friend.
Life happens. Deal with it. You want special consideration?
So does everybody else! I hear all kinds of stories. Only member documented medical are accepted virtually everywhere. OMG, and to add to your personal pain?
Get real, HOW THE HECK are they supposed to know. Everybody lies to get out of their responsibility.
Read your contract. They hold up their end, you hold up yours, pay or cancel.
please don't think that all life time employees are like this. poor management is to blame.
i kno that there are employees that want to make your life easier, but also want to keep their jobs. when their managers are like the woman you described, its hard to stand up to her because they will get in trouble
well put, your reponse. Ive been a member for 4 years, i love the gym and the brand it promotes.
however, there is one major area in all these years where i have nearly canceled my membership--and it is becasue of an employee who is passive aggressive, rude, non customer service orintated, or outwardly aggressive toward me. there are many, many younger hired ppeople who are NOT given training in how to use emotional intelligence with guests, how to conflict resolve, how to respond to members..these are people you might hire after they worked at a call center and routinely cursed and hung up on people. they bring their bad habbits to your good compnay and they are left to run amok the front desk and really burn people up. some are ever really passive aggressive and have a smile on their face the entire time they are insulting you in a sing song voice.
of all the companies, gyms, centers ive been a member to, lifetime fitness has the worse rate of these toxic workers ive experienced anywhere.
i would highly recomemnd working with a training course and a follow up random mystery member grading employees on perfromance in terms of how they represent the name lifetime. you are losing loyal people by letting losers handle your desk and call centers.
You really want high training for a minimum wage job. How about the customers?
Staff are ALWAYS being called rude, but they aren't allowed to fight back. Customers, on the other hand, feel they can F this and F that, berate you, yell ans screen. Lets spend some time training customers on how to be nice. I'll bend over backwards for nice, BUT I WILL NOT REWARD RUDE!
They'll get a list if "I'm sorry are unable to comply with your request". Good customer service does not mean the "customer is always right", you'd go out of business in a heartbeat and lose your employees if their job was to get yelled at and take it all day for $7+/hr.
So true, customer service workers are not paid well, but yet have to tolerate constant bashing and asking for favors and to bend the rules "just this one time", or a sob story to bullying when that doesn't work. Employees can only do so much, but trust me we are much more willing when a customer is polite, and treats the employees with some gratitude and respect to go above and beyond to help.
I'm glad to have read this as I was considering what it would be like to join LifeTime.
More consideration.