Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lifetime Fitness - Membership Review from New Hope, Minnesota

1.0
Details
This has to be the worst customer service I've ever dealt with. The most insensitive, and vile people work for this company. I went to cancel my membership for February, and I was told it was canceled. Then, someone contacts me from the gym saying it's not canceled and I'll be charged for March because it wasn't canceled even though the company told me it was already canceled. I've never been disrespected and insulted so much by "professionals" this is not a gym I will recommend to anyone. Atleast not at the new hope location.
View full review
Review
#597137 Review #597137 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Reason of review
Poor customer service

Lifetime Fitness Membership Review

3.3
Details
I think Life time has some terrible new policies.Today we tried to bring in a guest who is a member and we have brought her many times and they sent us out of the gym just because we didn't have a waiver. We also added her to our card just last month. I am furious!!!
View full review
Review
#594816 Review #594816 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Reason of review
Bad quality

Lifetime Fitness FAIL

Super lame company. Without giving a play by play, just know there are too many reputable businesses out there to deal with the unwavering policies meant to squeeze extra $$$ out of you. Make sure to read the fine print in your agreement because bottom line is THEY DON"T CARE and will strong arm you into paying fees and extra months to cancel your contract. Do a Google search and you'll see an abundance of complaints about their policies. I want into the club twice and they refused to do anything to help. Completely unwavering and insensitive. Their reputation will catch up to them in the long run.
View full review
Review
#594354 Review #594354 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Reason of review
Poor customer service
Tags
  • Cancellation Policy

Lifetime Fitness - Membership Review from Atlanta, Georgia

I went to fridley lifetime club with my religious outfit. I then was checked in by at least 3 people and was told this is the routine when I question them they said don't you dare question us and cursed at me and my little cousin I asked for the manager and he himself called the cops I tried to explain it to the cops but then my membership was revoked and I got a trespass from all mn lifetime fitness clubs who can I take this matter to like a big manager?? Btw this is 1200 East Moore Lake Drive, Fridley, MN 55432
View full review
1 comment
Anonymous
#1251708

Suggestion I heard that might be helpful? People don't wear "religious outfits" into health clubs ...ever...here in the United States, so either get w the program and get some normal clothes to wear or head back to your own country where I suppose they wear religious outfits to sweat in?

Review
#588601 Review #588601 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Reason of review
Poor customer service

Lifetime Fitness in Mississauga, Ontario - Concern regarding disinfecting protocols and the hard sell push and no time once you have signed on the dotted line

3.0
Details
After being teamed up with a trainer for my initial orientation I was constantly reminded by her that she had another client and was very rushed.She managed to sell me a metabolic testing session which I had to pay for up front at a cost of $179 plus $49 for the mask. Once again I was constantly reminded by her that she had another client and was rushing through because she only booked 2 hours and it should take 2.5 hours, not my problem as I had lots of time. Somehow I ended with with an extreme virus on my lip and palate, had to seek medical attention and was put on mega doses of anti virals. After the testing when I expressed concern I was reassured by their "holistic nutritionist" that the umbilical hoses were purged, not disinfected??? Public health should be contacted about this one
View full review
Review
#582995 Review #582995 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$228
Preferred solution
Let the company propose a solution

Lifetime Fitness - Thier is a policy that is posted on the wall of the gyms that says" First come first play" on the basketball courts. The life time in Colleyville Texas refuses to enforce the rule.

3.5
Details
About a year and a half ago a group of the younger players of basketball decided they would pick who could play ball. They began to isolate people and keep them from playing. They developed a system that instead of signing in you have to ask permission to play. I have gone to the gym management about this situation, the problem is most of the players are former or current employees or the spouse of employees. One GM told me I should handle this myself intimating I should start a fight. Another GM ( they change continually at this location) told the players I was the instigator of the complaints about the gym then gave the player his business card and told them to send emails about me. I told this to their regional manager in an email. Later in a meeting this GM said he had gotten a lot of emails about me which were a result of him asking for them to be sent. The regional Manager still uses this as her reasoning why she will not enforce the gym policy even though she was told about the ruse before hand.
View full review
Review
#582241 Review #582241 is a subjective opinion of poster.
Service
Lifetime Fitness Manager
Pros
  • Location
Cons
  • Lack of custome service
Reason of review
Poor customer service
Loss
$4000
Preferred solution
GYm enforce sign in sheet and first come first play rules. Supervision of the gym.

Lifetime Fitness - Don't join if you plan to swim with your family.

They added more swim open swim hours, but took away 75% of the area that families are allowed to use. I tried to get some answers from the GM about this, but he just kept telling me that people were requesting more open swim hours and he gave it to them. The lifeguard who pushed us out of the big pool said that it was to separate the open swimmers from the lessons. I asked the GM if that had been a problem in the past and he had no answer. The family swim was a major decision to join this gym, and now it is a major reason to move on. Faithful members since before it opened, now very disappointed.
View full review
Review
#580120 Review #580120 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Where do I begin? The Boca Raton, FL club might as well be an example of everything a health club should never be. A year ago the employees were great, greeting with smiles, always helping, and the girls would walk around the club and always greet you no matter what....
View full review
1 comment
Anonymous
#941469

Thinking of working at this location.

recently received a call from them, they left no message. Called front desk twice, they have no idea who to direct my call to.

also the second time I called they hung up on me.

Review
#578501 Review #578501 is a subjective opinion of poster.
Pros
  • Equipment
Cons
  • Medi-spa department
  • Price
  • Lack of customer service
Reason of review
Poor customer service
Tags
  • Deception

Lifetime Fitness in Denville, New Jersey - Company will extort as much money from you as possible.

There is really difficult to part with them. I requested that my accound shall be cancelled. But they "conviniently forget" about this request and continue to charge. I end up putting block on those charges with credit card company. They insisting that account still open and I still owe them money. Then start to send threatening letters about passing mater to collection. It is a 100$ to open a membership with them, but much more pain to part with them. They will squeeze a money out of you with very shady business practice. I spent frew hours with them on the phone and e-mail. And they got my 50$. My loss, there gain, lesson to y'all: Stay away from them.
View full review
Review
#575834 Review #575834 is a subjective opinion of poster.
Service
Lifetime Fitness Membership
Pros
  • Location
Cons
  • Poor equipment
  • Billing practices
  • Lack of custome service
Reason of review
Problems with payment
Loss
$50
Preferred solution
Full refund

Lifetime Fitness in Houston, Texas - The Aquatics Department

1.9
Details
To whom it may concern, The Lifetime Fitness Aquatics in Atascocita, Texas has a very disrespectful head. The pool is not kept clean, their is residue in the hot tubs, the staff is rude to patrons and allow to many mistakes to occur. There are several where I have visited and have come home with rashes, cuts and irritation in uuncomfortable parts of my body. I would like the Aquatics Department at Lake Houston to be audited and reviewed by corporate management due to the fact that I have spoken with them on these issues and they still have not been fixed. Thank you for your time.
View full review
Review
#569181 Review #569181 is a subjective opinion of poster.
Service
Lifetime Fitness Sanitary Conditions
Cons
  • Lack of customer service
  • Poor equipment
  • Aquatics department
Reason of review
Damaged or defective
Preferred solution
Firing of the Department Head