LifeTime Fitness
Reviews and Complaints
Good Customers--Treated HORRIBLY
Kept charging account after cancellation and wont refund
Sold membership and charged for 6-7 months with false statements
Lifetime fitness sucks - terrible service
Lifetime fitness schaumburg lost a customer of 4 years " for life" yesterday. Here is why...
During the last 2 months I took a position in MI. I commute for 5 days a week and realized I am paying gym membership for a whole month but only use it 2 days a week at best. So on January 28 I went to the lifetime fitness gym and told him that I wanted to cancel my membership. A very nice member advisor called "Fernando" gave me some options. He agreed that I should cancel if I don't use my membership at all. He spoke about all the different ways lifetime could save me money. I was undecided then. He offered to "flex" my membership where I only paid $10 for a month instead of the very expensive $60 a month. This flex would put the membership on hold. This gentleman indicated that I could use the membership as an exception during my flex period just for first month to see how my usage goes. If I believe there value I could come back to the regular membership. I was very delighted. During the period of the Feb month I realized due to my work commitments I am unable to use the membership. I managed to finally come to gym on Feb 28. On the back of my mind, I still did not want to give up my membership since I really liked working out at Lifetime even though it may have been only for a few days a month. So this, I told myself as I finish my workout I should go put my membership back on the "regular" cycle.
As I walked in and displayed that card that Fernando gave the woman ( Michellin or some name like that) was extremely rude, waving the card in my face, calling the policy terms and said basically I cannot use the membership. She said Fernando is no longer with Lifetime and that I was asking to go against the policy. I told her that she was very rude and that it was not my problem that Fernando was not there anymore. I tried to explain what he had told me and I said I would like to speak to a manager.
The manager was even more arrogant and decided that he could make me wait a 20 min. When he showed up, he wanted to talk outside near the entry. I had to tell him that I would like to speak to him in his office. He was very rude, said that he cannot do anything and he was trying to help me but from this situation. I tried to tell him how I got treated outside by that lady swiping the cards. He said, he was not her and he cannot help it. He said he was doing his best and cannot do anymore. He kept repeating what I wanted instead of offering a solution for a problem that I did not cause.
I told him that he lost a member today not because of Fernando but because of his arrogance and lack of empathy with a customer who was very rudely treated. I had come to the gym that day to work out and renew my membership due to the way Fernando spoke to me. Instead I walked out without working out and instead cancelled it. I walked out literally with tears in my eyes. Enough is Enough, I hate bad service.
My dad was a guest and Boca Raton club does not have a handicap sign do he took steps and fell had injuries
Application for job
Dont trust what comes from lifetime fitness mouth
They dont know how to treat their employes
DO NOT JOIN THIS GYM.
Cancellation policy is a joke
I signed up at LTF of Fridley MN because my employer had some sort of rebate policy with our health benefits. They stressed no contract and so I felt comfortable enrolling.
After a few months I noticed that I wasn't receiving my rebate. I inquired with two LTF employees about my rebate and they both told me that it takes awhile for the monthly rebate to go into effect. And so I wait and wait assuming that I will eventually be reimbursed. I come to discover that whatever rebate through my employer's health insurance no longer applies.
I attempted to cancel my membership on the 3rd of the month and waited over 15 minutes for a sales rep to help me. I left and came back 2 weeks later and was told that even though I haven't been using my membership for a month I would have to pay for another month. I was told that I could cancel at anytime. I explained that I have signed up at another gym and haven't been to an LTF in over a month.
The sales rep stated that they have no way of tracking a members activity. That is BS!! He claimed that around January when every gym is packed that I will want to come back. Thats very funny considering that I can't even get a parking spot and have to circle the parking lot for several minutes looking for a spot every day in January at the Fridley MN LTF.
So whats the difference between the Fridley LFT gym and all the other gyms in January?? What a scam.
Don't believe the cancel at anytime policy and don't listen to the sales reps.
LIFE TIME FITNESS STERLING VA
Not to mention that my partner was hurt by one of their machines that was not completely put together. He is to polite to complain and just told them it happened.
They filled out all neccessary paperwork but did not follow up with him. I agree with all other post on...
Rick the general manager at Life time Fitness in Steriling VA kicked me out of club due to him saying I was yelling at him. I did not yell until after that. He called cops on me as well. I simply stated he was a liar and that he had comfirmed on the phone I was entitled to the refund. However, he stated it was a mistake and he never said that. He stated I misunderstood and that they did try to refund me but the card I used had not let them deposit back on it. Funny is that I got the $48.00 dollars back on that same card from them for swim lessons.
With all this they sent my parter a bill for Sept and stated it was a late notice. This was for 137.00. I took over the billing in April from my partner. Secondly, to get the family discount I had to state loudly to the salesman that I was *** and had a daughter. I think this is non of anyone's business. We know other couples that go there and have kids. They were appauled to this situation. Best to stay away from this organization. I will put this in Navy times, Washington Post, and other papers until I get my refund and my name is cleared. I would understand if I actually did not pay my bills and owed them something.
If you are thinking about working or using the gym, I hope you know that Rick and Nathan need to watch the movie "The Help" and have a big slice of chocolate pie!
r/LCDR SVT, USN
Wow, ANOTHER SCAM... Life Time Fitness Alpharetta,
Wow, ANOTHER SCAM... Life Time Fitness Alpharetta,
I signed up for a membership and I was told that I could cancel within 14 days if I wanted to.
Then when I cancelled oon the 12th day they told me because I owed 1 month from my memebrship 4 years ago in Florida. So as this wasn't explained to me I was livid when I was told the 130 dollars to join would not be given back to me.
I tried to call several times and was put on hold .... even by the manager a few times.
They obviously HAVE NO REGARD FOR THE CUSTOMER......
I WAS TRICKED AND THEY KNEW IT !!!
Waiting for the manager - Chris *** to call me back.... 3rd call made already and no return
LIFETIME FITNESS IS RUDE AND TRIES TO RIP YOU OFF
BEWARE! They advertise that there's no enrollment fee, but there is a hefty administrative fee (what's the difference?). I was told, over the phone, I had a 14 day money back guarantee, BUT, I had to join right then and there over the telephone--tomorrow would void my 14 day guarantee. So, I did it and made an appointment for the next day to sign paperwork. When I came in, Jeff Tamblyn (the sleazy, manipulative snake of a sales manager), wasn't there. The front desk guy tried to talk me out of a tour and said I should just go work out. I wasn't comfortable with that--I had some questions and wasn't sure if this was the right gym for me - considering so many reviews talked about overcrowding.
After 10 minutes of waiting, I see the front desk guy look at another employee, point at me and then puff his cheeks out. I've gained a considerable amount of weight in the last 6 months after losing a sibling to cancer, and I'm very self conscious about it. It really upset me and I walked out in tears and cried the whole way home. I never expected to be subjected that that kind of high school ridicule.
I called back trying to get my refund, but nobody would take my call. Finally, I spoke to someone named Dan who was very upset for me and sympathetic. He said he would look into getting my refund and call me back. Dan never called me back. When I called back to ask for him, they denied knowing who he was. Later, I called back and they told me Dan went home. So, I called the Parker facility to see if anyone there could assist me. I spoke to someone named Lauren, who was realy sympathetic and embarassed by the way the other facility was handling this, but she didn't know how to help me, procedurally, so she asked their sales manager to help me. Their sales manager told me that I needed to come in and sign cancellation papers. I asked how that was possible since I never signed enrollment papers. In the meantime, sleazy Jeff Tamblyn is leaving me a voice mail saying that I shouldn't let this situation make me "abandon my fitness goals" and that I needed to get refocused on that. In other words, no refund. I kept calling back and said to let Jeff know that, if I didn't get a refund, I'd file a consumer complaint with the State Attorney General. The employee then threatened to turn me over to Lifetime Fitness's attorneys to be sued. Really?
So, I called back and Jeff never answers his phone, so I couldn't get a hold of him (later, he denied that I ever called him back, although I do have call record saying I called him at 1:30 p.m.). Finally, Jeff and Dan (who never left - the front desk was just lying to me about that) called me back. Jeff did all the talking. Once again, he tried to give me his sleazy, classless sales pitch before denying how I was treated. Jeff said that he didn't know if any of the things I was claiming actually happened. He also agreed that, yes - since I said I was going to file with the Attorney General, Lifetime should be turning me over to their attorneys. I don't think Jeff even knows what a consumer complaint with the State Attorney General is - he kept accusing me of threatening to sue them. He is just another barely educated, no integrity salesman trying to take a buck from anyone he can at any cost.
However, it finally took the embarassment of me confronting him with not knowing the difference between a law suit and a consumer complaint for hiim to finally agree to give me my money back. I also pointed out that, since I never signed any sort of agreement, he had no legal right to hold onto the money.
Bottom line: Do not sign up with Lifetime. The gym is absurdly crowded, the employees are insensitive and rude and the salesmen are sleazy and dishonest! Do not give them your money ahead of time - NO MATTER WHAT THEY SAY BECAUSE THEY WILL TRY TO HOLD ONTO IT AT ANY COST
Life Time Fitness is in serious financial health
Lifetime Fitness - Fraudulent Cancellation Policy
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I experienced something similar, only related to personal training. I was charged for personal training I didn't request.
They refused to refund the money and then restricted what the funds can be used for - basically only items/services for which the personal trainer(s) can receive a commission. Your best bet is probably to report your card as stolen the first time you see an unwanted charge.
This is beyond the responsibility of the club. Unfortunately, this is what Lifetime does to its members, as I've been employed at this company for 8 years as an Assistant Dept.
Head. They make it an extremely painful process to receive any sort of refund regardless. Corporate wants their employees to push to the limit to keep our members.
We used to have a "try us free for 30 days," and now it's "Can we charge your credit card $60 and if you don't like us within 7 days we will refund you a partial credit." I'm sorry to see this happen to another member. It shows what a horrible company they are.