Anonymous
map-marker Ridgewood, New Jersey

Terrible leadership

The general manager, Dominic is horrible. The people that answers the phone are no better (but there are a few good and hard workers) and the terrible ones are those that have no answers and or do not know how to direct you. I just want the corporate number . I want to speak to someone who hires these people so they can understand that the people that they're hiring do not know how to deal with the public. Shame.
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User's recommendation: Find a gym with better leadership

Rachel L Qdx

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Verified Reviewer
| map-marker Northampton, Western Australia

Outstanding Instructors - Lyndsey T and Rose B

These two instructors are OUTSTANDING!!! BarreFusion is a difficult workout - Lyndsey includes everyone in the "can do" - makes it fun, she creates great exercises, she has a fantastic personality, funny & has created a wonderful supportive class environment.

She makes sure that each of us are getting it right and bringing our best to the class. We follow because we love her and this new class. She makes us laugh - class is so crowded because she has a great following. WE LOVE HER AND LOVE HER CLASS.

She is really IN A LEAGUE OF HER OWN - She surpasses all of the quality instructors

Rose B - has created a wonderfully friendly Ultra Fit class - using the Bosu and keeps the quick pace and continual challenge - but her exercises dont create loss of balance and she comes up with wonderful exercises for this class. She cares about each participant - we have a wonderful class dynamic!!

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Preferred solution: Recognition for my review

Jay S Kis

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| map-marker Port Macquarie, New South Wales

Racism, Harassment, target rich folks

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LifeTime Fitness - Racism, Harassment, target rich folks
Original review Jul 10, 2023

Life Time Fitness is structured to attract rich white folks don't let them lie to you.

In Berkley Heights, New Jersey I was harassed for over 12 years because I was Muslims and also Harras and intimidate people of color. Majority of staff are racist bigots' low life GYM rats often try to confuse you and by pushing their supplements using the mantra " we are your friend" The Club is all about digging into your pocket and if you don't shell out they will target you

The ex low life GM Paul Russo was sleeping with a 17 years old staff and the current Trainer Like Anderson De ...

sleeping with married women. The Current GM is a thug pretend to be a yogi he runs the place like a mobster. If you are not Jewish or Italian they will treat you like *** also they almost deliberately took my daughter's life when she was in their summer camp. These people are mobsters!

I have Filled a lawsuit against Lifetime Fitness Berkley Heights and I asked the local prosecutor to open a criminal investigation. stay tuned.

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Loss:
$100000
Cons:
  • Bigots
  • Mafia buisness
  • Racist

Preferred solution: Fire all racist employees and make it available to all people living in America

User's recommendation: Don't go there if you are Muslim, Black or Hispanic!

2 comments
Guest

There should be a class action.

Marquail Bpt

The club full of Racist employees and members

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Amari S Lcq

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Verified Reviewer

Bad review

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Manager Kevin - Cancelled my membership because they accused me of stealing a jacket - I paid over a hundred dollars that month for a membership that I couldn't even use - when I last saw the jacket at LIFETIME
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Loss:
$105

Preferred solution: Price reduction

Lisa O Hjh

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Verified Reviewer
| map-marker Overland Park, Kansas

Wrongfully told our membership was continuing

My husband & I have been members of the Overland Park, club for 4 yrs. As senior members I spoke with our mem.

Ofc. & was told they would be accepted silver sneakers in January. Based on that news we decided to change our health plan to one with SS. On 1/2/23 my husb.

& I went to gym they took our SS # and easily updated our account. Today told cancelled! They aren't taking SS. Why?

We changed insurance in good faith from your membership ofc that said you were going to be taking it.

Now to continue we have to pay $$$ to keep our membership where we have made friends, our family goes, I attend Arora activities. Can you please fix this???

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Amari S Lcq

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| map-marker West Chester Township, Ohio

Bad review

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Manger Kevin Cancelled my membership because they accused me of stealing a jacket - but I last saw the jacket at lifetime
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Da B Fks

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Verified Reviewer

Discrimination

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I like the Life Time Fitness, Ellisville, MO facility. It is clean and most of the staff is friendly and helpful.

The aquatic facilities are great, but you had better enjoy it while you are young. Once you turn 65, they want you OUT!

Apparently, Old Folks (those over age 65) interfere with the club's "traffic patterns". I know it is hard to believe a public gym can get away with age discrimination in today's world, but Life Time has figured out how. When they find out you are over 65 they give you the option of sharply curtailed access hours, or astronomically higher monthly dues, or simply invite you to leave.

It does not seem to matter how long you have been a member.

If you are on a Medicare Advantage plan that covers your dues, they especially don't want you inside their doors. Beware!

This review is difficult for me to write.

I used to give rave reviews for the Ellisville, MO facility and staff, but that was before I knew how they treat seasoned citizens. Now that I have fallen into the Life Time Management's crosshairs, I have to temper my recommendations so my friends are better prepared to be mistreated there as they age - or prepared to change gym facilities when Life Time tells them what they really think about the wellness of retirees.

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Pros:
  • Clean facility with mostly friendly staff
Cons:
  • Age discrimination if over age 65
  • Extra bias against those on medicare advantage plans

Preferred solution: I would like to maintain my current membership and access hours for the current monthly rate, or at least one that goes up by less than the inflation rate.

User's recommendation: Buyer Beware!

1 comment
Guest

You never describe the issue. Is your Medicare plan cheaper than the regular monthly fee? Is something being restricted?

Jay S Kis

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| map-marker Bidhannagar, West Bengal

12 years of Harrassment and Racial discrimation as a member Lifetime Berkley Heights

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Original review Aug 10, 2023
As an Arab Arab American at the Life Time Berkley Heights, NJ. In many times myself and my family were exposed to pervasive hostile, racial discrimination, name calling and hostilities by their thugs employees. The Current GM Christopher is another thug that orchestrated and supervised all the illegal activities toward my family. I have filled a lawsuit against Lifetime Fitness, Christopher Truffa and the owner of Lifetime Leonard Green & Partners and TPG Capital. This company should be ashamed on how they treat minorities and people alike. I am waiting for my day in court.
View full review
Loss:
$100000
Pros:
  • Racist company
Cons:
  • Racist company

Preferred solution: Fire all employees implicated

1 comment
Guest

yes im disabled same thing.

Elizabeth H Gsq
map-marker Flower Mound, Texas

There are no fans and not enough air conditioning at 75022 location

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It is too hot for seniors to exercise without fans and adequate air conditioning in the Aurora classes at the Flower Mound location, 75022.
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User's recommendation: Find a cooler club

Devion Gfw

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Verified Reviewer

Framingham location complaint

Hello, I've been a member for several years now and I want to keep this anonymous at this time. however, I dropped off my son at Saturday to child watch, it took about 15-20 minutes just to check my son in, after doing so I went to the pool area to discover that the acting manager Danielle is sitting at the pool with an older gentleman while being on the clock as per the employees as when I asked one of them if she is supposed to be on shift, they stated yes.

This is discouraging to bring myself and my family here and I would like for corporate to take action on this matter and either replace this Manager or take disciplinary action as this is not the type of club we came to love when the previous kids academy Manager was here.

Please email me back. Thank you for your help.

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1 comment
Guest

Yeah she is very unprofessional! I left chestnut hill location because of her and now I hear she is in Framingham.

Randal H Ogn
map-marker Clarksville, Tennessee

It is way too lou

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Over the past few days of music has gotten very loud. Many members have been complaining. But the staff says theres nothing they can do and it is controlled by corporate. It is a not my problem mentality. I dont even like coming here what is this loud Randal Hamburg. 312-479-****
View full review
Pros:
  • Outdoor pool
  • Equipment
  • Location
Cons:
  • Mediocre customer service

Preferred solution: I want them to turn the music down. I’ve been a member for well over a decade.

User's recommendation: It is not in service oriented club

Laura T Rlx

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Supporter
| map-marker Plano, Texas

Services not rendered

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I prepaid 8 private tennis lessons and 13 tennis clinics as a gift, in the amount of $3581.95 on July 5, 2021. The member subsequently put the membership on hold for roughly a year and a half due to the COVID epidemic.

Upon re activation of the account (10466****) the member was told that all the tennis prepaid lessons had expired while the tennis/gym membership was on hold. General Manager Cory Hay has been ineffective in any kind of help reinstating lessons.

Management at Lifetime Plano states all they can do is email the corporate office adding that it should be resolved as COVID is an extenuating circumstance. Its been almost two months since corporate Lifetime has answered the email from its Plano chain.

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Loss:
$3583
Pros:
  • Diverse equipment

Preferred solution: The paid for tennis lessons or services rendered.

User's recommendation: Don’t prepay anything here

Patrick M Wwu

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Verified Reviewer

Blake ! Poor Management Mansfield Texas

Blake Manager more like an administrator cant operate the facility well ! Sad !

The 3 people in class by a so called trainer will close a large area whereby paying members cant used the equipments ! Example 8 racks with be used by 3 or less people! 5 opened for use ! Poor very management of men locker room!

Most of the time lockers that should be available are personal Blake the lazy manager cannot fix the issue! Empty parking lots with 80% of the lockers not available! 6:00 am in the morning especially Sundays and Mondays morning! Cannot keep good worker at the facility!

The ones that work are a blessings ! If the two black workers at Blake Mgr ! The place would close up ! Bringing management for others facilities to show these guys how to perform their jobs is stupid !

Member Started January 31, 2013 ends today !

Also be careful about kids membership for weight training they dont want a family member to train them! pay for one of their trainers lol

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Pros:
  • People the early birds members
Cons:
  • Poor management and staff --predatory policies

Preferred solution: Apology

User's recommendation: about it

Brunna F

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Verified Reviewer
| map-marker Chicago, Illinois

Formal complain about Sara {{Redacted}}

Dear Nathan {{Redacted}},

I am writing to file a formal complaint about Sara {{Redacted}}, one of the personal trainers at your gym. I have noticed several instances of unprofessional behavior between her and my husband, John {{Redacted}}, that have made me uncomfortable. For example, they were alone in the Pilates room where he got injured, but nothing was reported. He receives text messages from her outside of working hours. I also find it unprofessional for staff to sit together like a couple at the pool. This isn't the image I believe you want to present for your gym, and it doesn't seem right or honest. Furthermore, I experienced discrimination and prejudice from Sara when she made fun of my accent.

I believe that Sara's behavior is inappropriate and should not be tolerated at your gym. I would appreciate it if you could investigate and take the necessary steps to prevent this from happening in the future not only with Sara but with all staff members.

Thank you for your attention to this matter.

Sincerely,

Brunna {{Redacted}}

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1 comment
Brunna F

Dear Sir/Madam, As an esteemed member of our distinguished club, I hope this message finds you well. I am writing to bring attention to an important matter that I had previously raised about inappropriate behavior that has taken place on the club's premises.

Despite filing a formal complaint (Life Time Fitness Warrenville Il), I have yet to receive any response regarding my concerns. I understand that the club is responsible for ensuring that all members feel safe and respected while using the facilities. However, this has not been the case for me. To make matters worse, I recently discovered that Sara had solicited help from my husband and expressed her concern about losing her job.

She even mentioned that if I had only made a complain with Nathan, there would have been no problem but because I message the corporate she was concerning. However, her concern seems unfounded if there was no wrongdoing on their part. It was also troubling to witness my husband yelled at aggressively in public to me and Sara thinking was funny and was mocking my accent. I discovered my husband make one pizza party for the employees with for me is a little strange for the members do something like that for the stuffs.

Moreover, when I tried to bring up the matter to the manager, I was met with disrespect and dismissiveness, including being mocked for my accent. Sara accused me of stalking her, which is impossible, as I only knew her from the gym and barely ever spoke with her. I was member that club and I was there like a member. I am disappointed and dismayed that I have become the victim of such behavior, especially since I have always conducted myself with respect and decorum.

It seems that I am being punished for raising my concerns about inappropriate behavior, such as my husband being hurt in the pilates and no report was made, receiving inappropriate messages, staff displaying inappropriate behavior with married customers. To add insult to injury, Nathan even threatened to call the police and revoke my membership if I showed up at the gym. Nathan violate my privacy when he told my husband about my membership, I don’t think that is for discussion with anyone. I felt unsafe with this behavior.

I implore the club to acknowledge and address my formal complaint and prevent similar incidents from happening again in the future.

Thank you for your time. Sincerely, Brunna F.

William M Oia

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Verified Reviewer
| map-marker Berkeley Heights, New Jersey

Emergency move, they would not let me cancel, harassed me and stole my money

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My mother was older with cancer, fell and broke her hip. I was a Lifetime member in NJ.

Did NOT cancel my membership when I temporally relocated 1,000 miles away. My stay became longer, I called to cancel after 1 year of paying for and not going, they insisted I do in person or send registered mail, could not have a friend cancel for me. I could not get there!!! Post office requirement, really?

Cancelled via my credit card. They fought me for the next nine months attacking me via my credit card, calling me, charging me, harassing me. They ended up stealing another 6 months due to credit card company mismanagement.

I loved my membership. But they were loathsome criminals in the end and stole my money using lawyers, What they did was WRONG and the employees they had harassing me knew it.

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Loss:
$700
Pros:
  • Great facility
Cons:
  • Stole my money when i had a family emergency

Preferred solution: It has been 5 years now. I just dont know.

User's recommendation: Beware. Please Read

Michael W Hmj

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Verified Reviewer
| map-marker Houston, Texas

Customer service complaint

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I do not understand why I'm forced to upgrade to a signature membership to play pickleball. I don't need it to play basketball, racquetball, swim etc.

This is poor customer relations. If the pickleball courts are full, add more courts, stop giving private lessons during the busiest time of day. Do not force members to upgrade which is really deterring them from playing and reducing LT plan of upgrading the courts.

3 courts is not enough. My membership cost went up 2 times over the last 12 to 18 months.

Why? What improvements have I seen with the increase?

The economy is affecting everyone.

I returned to LT immediately after COVID ended and followed all the extra cleaning rules and reduced classes because of staff. It's been 3yrs now.

I just want to play pickleball and not be price gauged.

Thank you.

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Pros:
  • Great group fitness classes
Cons:
  • This location is sugarland tx
  • Continues price increase
  • Force to up upgrade to signature membership to play pickleball

Preferred solution: Price reduction

User's recommendation: If they are discussing upgrades get a detailed plan when it will happen.

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