trainers are "used car" salesmen. if you reschedule or cancel THEY WILL bill you even if your trainer says they wont. They are trained in these deceptive techniques. my trainer admitted they don't tell you "everything" and are pushed to sell you more services and products.
My trainer led me to believe that if I needed to reschedule due to business or weather, we could reschedule. unfortunately he was billing me for the cancelled session and then giving me "comp'd time" which he was not. They are liars and are not very good trainers
Find yourself a good private trainer. these folks
Product or Service Mentioned: Lifetime Fitness Personal Trainer.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Full refund.
Lifetime Fitness Pros: Facility.
Lifetime Fitness Cons: Lies, Billing, Trainers.