I was diagnosed with a back problem that required surgery so I put my membership at LifeTime Fitness in Florham Park, NJ on hold at a reduced monthly fee. 1 month later I cancelled my membership but LifeTime continued to bill me for several months.
I made a trip to the gym where they told me that they had discovered the problem and I would no longer see any bills from LifeTime Fitness. Not only did they still charge me, they continued charging me on 2 separate credit card accounts that they had on file.
They used the same tactic with my wife who they asked to appear in person to sign papers to cancel her membership. A few months later my wife discovered that she was still being billed a reduced "on hold" amount.
When I brought this to the attention of LfeTime they insisted that my wife come to sign documents to cancel her membership. I advised the manager at LifeTime that my wife had already done so, but they tried to convince me that she must do so again! My wife is a critical care physician and doesn't think that her time is best spent going back and forth to a gym to cancel her membership. I agree.
This customer service phone number is a useless device to further frustrate customers with no real "person" ever available to speak to to resolve any issues...only an interminable wait. I have contacted my credit card companies who have begun an investigation and have put a hold on any charges that occurr from LifeTime and are issuing a refund for the months that I was fraudulently charged.
I enjoyed the gym while I was able to use it, but they make it impossible to ever quit.
Product or Service Mentioned: Lifetime Fitness Customer Care.
Reason of review: Poor customer service.