Glenview, Illinois
Not resolved
1 comment

False advertisement for their spooktacular event!

Product or Service Mentioned: Lifetime Fitness Advertisement.

Reason of review: Not as described/ advertised.

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After canceling my membership at the Phoenix, AZ location due to a job relocation, was dismayed to learn that LT insisted they could continuing billing me 45 days beyond the point of cancellation. After the 45 days elapsed they attempted to continue billing me because the lady that processed my cancellation apparently made an error and didn't properly close out my account.

I have repeatedly left messages for the GM (Ryan) but my calls go un-returned.

I am at the point where I have to hire a lawyer to write a cease-and-desist letter to their legal department.