Mr. Bahram Akradi
Life Fitness Corporate Headquarter
Friday, August 05, 2011
Please accept this formal complaint concerning the unsafe spinning bikes currently used at Life Time Fitness center spinning studio.
Often and again, since I joined your Gym here at Berkley Heights, I, as well as many members have experience total unsafe spinning bikes such as loose pedals, broken SPD clips and broken bike seat clips. And again this morning, I had to walk out from the 8:30 am class because the remaining available bikes were unsafe to ride and with a broken clips. The recurrences of these conditions become intolerable.
When I reported this incident to the facility manager (Paul Russo), he treated me quite badly because I interrupted his abs workout. He was basically screaming at me from the top of his lungs in front of many members, physically blocking me from going home. I do not appreciate the sarcasm and the threatening demeanor that you facility manager expressed towar me. I will be tempted to call the local authority should your facility manger Paul Russo appraoches me the way he did this morning. I ask you to take immediate action in this regards especially when a consumer like me and many others expect safety at your facility when they voice their concerns.
Product or Service Mentioned: Lifetime Fitness Manager.