I used to swim and take water aerobics at LTF.
One evening as I was walking toward the pool where water aerobics was held, I saw the "Pool Closed" sign. The other people usually in the class were standing around talking. A lifeguard came up, picked up the sign, and informed us that someone had vomited in the pool a few hours earlier.
I thought that the pool had to be closed for a lot longer than a few hours, though I didn't say anything. The lifeguard attempted to reassure us by saying "we scooped it out and put in chemicals."
I said "okay, thanks for letting us know. I'll swim laps in the other pool instead." He responded, "I wouldn't get in that pool. The pH level is bad and there's, like, no chlorine in it." I asked if he was planning to tell the people currently swimming in it to get out, but he shrugged and said "They're already in the water."
I didn't swim at all that night. I went to talk to a manager, who said "thanks, I'll look into it."
When I returned the next day, I said that I wanted to cancel my membership. I didn't feel like paying $70/month for a gym that didn't seem clean to me anymore. The customer service gentleman was not very nice to me. He implied that he thought I was lying and said that "we have the cleanest pool around." I just kept saying "thank you, but I'd really like to cancel. I'm not trying to get anyone in trouble."
He decided that we needed to check the lifeguards' log book since he didn't believe me about the lifeguard's statement about the pH level. I told him that I wasn't interested in getting anyone in trouble, but he insisted. I should have just walked out, but he hadn't processed my cancellation yet. Of course the log book wasn't much help either way because the pH level from the previous day was deemed "borderline" by the staff member.
After about an hour of him trying to persuade me to continue my membership, I finally convinced him to please just cancel it because I didn't want to swim there anymore. It was such a hassle and I'm so happy to be gone!
Product or Service Mentioned: Lifetime Fitness Membership.