40000 High Pointe Blvd, Novi, MI 48375, USA
Not resolved

Broken Steam Room for almost a month. Why am I paying $852 per year?

Even after complaints to corporate nothing changes. They used to have a full time maintenance person at the location now that person is roaming which means they are never there so the lead time to fix anything has gone 5X. Rather than pay $71 per month I may have to pass on the pool area and pay $10 per month at Planet Fitness. The difference in the annual cost is $732.

Let's see what else can I do with $732 per year? I have been a member for over 5 years and watched the services and cleaning go down hill year after year.

Going to re-evaluate membership this month and I am leaning towards making a change. Not that they care since I am just one member.

Product or Service Mentioned: Lifetime Fitness Gym Facility.

Reason of review: Poor customer service.

Monetary Loss: $360.

Preferred solution: Price reduction.

Lifetime Fitness Pros: Location.

Lifetime Fitness Cons: Maintenance and repair.

  • Unresponsive Customer Service
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