Personal trainers very rude to customers, only intersted in getting costly personal sessions, management gives standard lip service to complaints and suggestions, hide behind corporate policies. Weight are machines getting old and not enough variety, floor layout very loud and annoying to work out, frequent loud p a announcement for people to get back to the child care to get their kids.
The whole club layout is noisey with screaming trainers. Cafe keeps raising prices almost every six months.
Since the new ownership last year, things have gotten worse, it appears the push is get more revenue at the expense of customer satisfaction. I would rate this club a C
Product or Service Mentioned: Lifetime Fitness Personal Training.
Reason of review: Poor customer service.
Lifetime Fitness Cons: Poor customer service.