Roseville, Michigan
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Well, here is something to think about for those who contemplate membership in Life Time Fitness - CANCELATION or MEMEBRSHIP suspension notice must be give 30 days ahead otherwise they will charge you a full month of service. Now, let's think about in the context of real life and economy.

How many of you plan 30 days ahead to get in any kind of trouble - such as loosing job, or accident, or for that matter a business trip that requires you to leave on a short notice for a relatively extensive period of time...??? Apparently, according to the idiots at Life Time Fitness that's how life works... We have the luxury of clearly seeing the future 30 days ahead of time... I tried to notify Life Time Fitness approx 17 days ahead of time - which was still good 10 days before the current month membership was to expire that I need to put the membership on hold for one month ( October) because of my trip oversees...

Apparently it can't be done - period... And the best reason they can give me is: BECAUSE THAT'S OUR POLICY... I tried to reason with them, pointing to the fact that it is better for them to accommodate my needs then loss me as a customer - especially since I will have to pay the $10.00 fee anyway for the month suspension... Apparently two independent idiots in charge , in two clubs do not see it this way...

They prefer that I quit than to work with me. Not even the argument that I have been with Life Fitness since 1998 would help. Oh, they also don't get it that today people have choice -as a matter of fact many of them... Few years ago Life Time Fitness in our area was only one of few places...

Today, there is LA Fitness, little clubs on almost every corner, multiple Belli's Location and so on... Each one of them offers membership significantly cheaper than Life Time Fitness... And judging by the sign outside, offering no fee enrollment, and multiple open house time - Life Fitness is hurting for clients - perhaps more in this Metro Detroit Area than anywhere else in the country... But again - that does not matter...

They would rather let you go and compromise some idiotic rule - which by the way needs to be legally review - because the last time I checked the law - it is illegal to charge someone for the services not provided... How then is it legal to charge a additional month of membership if the person can't be there....????

Anyhow - people be warn of this little hidden hooks in the contract and check different clubs before you sign anything with Life Time Fitness... Remember, you have choices - lots of them, and in today's hurting economy those places are hurting financially just like you and me...

The least they can do is to revise they idiotic rules to make life easier for the customers... But since the customer only matters when they want you money - this is what we all get... And it make absolutely no difference that " other clubs do the same" - as it was explained to me... If 100 people do something wrong that does not make it right - period...

I know there are many more frustrated people up there because of the same issue... I encourage you to post your frustration and perhaps consider a group law suite...

Maybe that's the only way to get through those ***'s heads...

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