LifeTime Fitness
LifeTime Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LifeTime Fitness has 2.1 star rating based on 365 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Equipment, Location, Facility.
Cons: Customer service, Management, Billing practices.Recent recommendations regarding this business are as follows: "Find a gym with better leadership", "Buyer Beware!", "Find a cooler club", "It is not in service oriented club", "Don't go there if you are Muslim, Black or Hispanic!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LifeTime Fitness has 2.1 star rating based on 365 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Equipment, Location, Facility.
Cons: Customer service, Management, Billing practices.Recent recommendations regarding this business are as follows: "Find a gym with better leadership", "Buyer Beware!", "Find a cooler club", "It is not in service oriented club", "Don't go there if you are Muslim, Black or Hispanic!".
Most users ask LifeTime Fitness for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Terrible leadership
User's recommendation: Find a gym with better leadership
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Verified Reviewer | Northampton, Western AustraliaOutstanding Instructors - Lyndsey T and Rose B
These two instructors are OUTSTANDING!!! BarreFusion is a difficult workout - Lyndsey includes everyone in the "can do" - makes it fun, she creates great exercises, she has a fantastic personality, funny & has created a wonderful supportive class environment.
She makes sure that each of us are getting it right and bringing our best to the class. We follow because we love her and this new class. She makes us laugh - class is so crowded because she has a great following. WE LOVE HER AND LOVE HER CLASS.
She is really IN A LEAGUE OF HER OWN - She surpasses all of the quality instructors
Rose B - has created a wonderfully friendly Ultra Fit class - using the Bosu and keeps the quick pace and continual challenge - but her exercises dont create loss of balance and she comes up with wonderful exercises for this class. She cares about each participant - we have a wonderful class dynamic!!
Preferred solution: Recognition for my review
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Verified ReviewerBad review
Preferred solution: Price reduction
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Verified Reviewer | Overland Park, KansasWrongfully told our membership was continuing
My husband & I have been members of the Overland Park, club for 4 yrs. As senior members I spoke with our mem.
Ofc. & was told they would be accepted silver sneakers in January. Based on that news we decided to change our health plan to one with SS. On 1/2/23 my husb.
& I went to gym they took our SS # and easily updated our account. Today told cancelled! They aren't taking SS. Why?
We changed insurance in good faith from your membership ofc that said you were going to be taking it.
Now to continue we have to pay $$$ to keep our membership where we have made friends, our family goes, I attend Arora activities. Can you please fix this???
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Verified Reviewer | West Chester Township, OhioBad review
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Verified ReviewerDiscrimination
I like the Life Time Fitness, Ellisville, MO facility. It is clean and most of the staff is friendly and helpful.
The aquatic facilities are great, but you had better enjoy it while you are young. Once you turn 65, they want you OUT!
Apparently, Old Folks (those over age 65) interfere with the club's "traffic patterns". I know it is hard to believe a public gym can get away with age discrimination in today's world, but Life Time has figured out how. When they find out you are over 65 they give you the option of sharply curtailed access hours, or astronomically higher monthly dues, or simply invite you to leave.
It does not seem to matter how long you have been a member.
If you are on a Medicare Advantage plan that covers your dues, they especially don't want you inside their doors. Beware!
This review is difficult for me to write.
I used to give rave reviews for the Ellisville, MO facility and staff, but that was before I knew how they treat seasoned citizens. Now that I have fallen into the Life Time Management's crosshairs, I have to temper my recommendations so my friends are better prepared to be mistreated there as they age - or prepared to change gym facilities when Life Time tells them what they really think about the wellness of retirees.
- Clean facility with mostly friendly staff
- Age discrimination if over age 65
- Extra bias against those on medicare advantage plans
Preferred solution: I would like to maintain my current membership and access hours for the current monthly rate, or at least one that goes up by less than the inflation rate.
User's recommendation: Buyer Beware!
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Supporter | Bidhannagar, West Bengal12 years of Harrassment and Racial discrimation as a member Lifetime Berkley Heights
- Racist company
- Racist company
Preferred solution: Fire all employees implicated
There are no fans and not enough air conditioning at 75022 location
User's recommendation: Find a cooler club
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Supporter | Port Macquarie, New South WalesRacism, Harassment, target rich folks
Life Time Fitness is structured to attract rich white folks don't let them lie to you.
In Berkley Heights, New Jersey I was harassed for over 12 years because I was Muslims and also Harras and intimidate people of color. Majority of staff are racist bigots' low life GYM rats often try to confuse you and by pushing their supplements using the mantra " we are your friend" The Club is all about digging into your pocket and if you don't shell out they will target you
The ex low life GM Paul Russo was sleeping with a 17 years old staff and the current Trainer Like Anderson De ...
sleeping with married women. The Current GM is a thug pretend to be a yogi he runs the place like a mobster. If you are not Jewish or Italian they will treat you like *** also they almost deliberately took my daughter's life when she was in their summer camp. These people are mobsters!
I have Filled a lawsuit against Lifetime Fitness Berkley Heights and I asked the local prosecutor to open a criminal investigation. stay tuned.
- Racist
- Mafia buisness
- Bigots
Preferred solution: Fire all racist employees and make it available to all people living in America
User's recommendation: Don't go there if you are Muslim, Black or Hispanic!
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Verified ReviewerFramingham location complaint
Hello, I've been a member for several years now and I want to keep this anonymous at this time. however, I dropped off my son at Saturday to child watch, it took about 15-20 minutes just to check my son in, after doing so I went to the pool area to discover that the acting manager Danielle is sitting at the pool with an older gentleman while being on the clock as per the employees as when I asked one of them if she is supposed to be on shift, they stated yes.
This is discouraging to bring myself and my family here and I would like for corporate to take action on this matter and either replace this Manager or take disciplinary action as this is not the type of club we came to love when the previous kids academy Manager was here.
Please email me back. Thank you for your help.
It is way too lou
- Location
- Equipment
- Outdoor pool
- Mediocre customer service
Preferred solution: I want them to turn the music down. I’ve been a member for well over a decade.
User's recommendation: It is not in service oriented club
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Supporter | Plano, TexasServices not rendered
I prepaid 8 private tennis lessons and 13 tennis clinics as a gift, in the amount of $3581.95 on July 5, 2021. The member subsequently put the membership on hold for roughly a year and a half due to the COVID epidemic.
Upon re activation of the account (10466****) the member was told that all the tennis prepaid lessons had expired while the tennis/gym membership was on hold. General Manager Cory Hay has been ineffective in any kind of help reinstating lessons.
Management at Lifetime Plano states all they can do is email the corporate office adding that it should be resolved as COVID is an extenuating circumstance. Its been almost two months since corporate Lifetime has answered the email from its Plano chain.
- Diverse equipment
Preferred solution: The paid for tennis lessons or services rendered.
User's recommendation: Don’t prepay anything here
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Verified ReviewerBlake ! Poor Management Mansfield Texas
Blake Manager more like an administrator cant operate the facility well ! Sad !
The 3 people in class by a so called trainer will close a large area whereby paying members cant used the equipments ! Example 8 racks with be used by 3 or less people! 5 opened for use ! Poor very management of men locker room!
Most of the time lockers that should be available are personal Blake the lazy manager cannot fix the issue! Empty parking lots with 80% of the lockers not available! 6:00 am in the morning especially Sundays and Mondays morning! Cannot keep good worker at the facility!
The ones that work are a blessings ! If the two black workers at Blake Mgr ! The place would close up ! Bringing management for others facilities to show these guys how to perform their jobs is stupid !
Member Started January 31, 2013 ends today !
Also be careful about kids membership for weight training they dont want a family member to train them! pay for one of their trainers lol
- People the early birds members
- Poor management and staff --predatory policies
Preferred solution: Apology
User's recommendation: about it
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Verified Reviewer | Chicago, IllinoisFormal complain about Sara {{Redacted}}
Dear Nathan {{Redacted}},
I am writing to file a formal complaint about Sara {{Redacted}}, one of the personal trainers at your gym. I have noticed several instances of unprofessional behavior between her and my husband, John {{Redacted}}, that have made me uncomfortable. For example, they were alone in the Pilates room where he got injured, but nothing was reported. He receives text messages from her outside of working hours. I also find it unprofessional for staff to sit together like a couple at the pool. This isn't the image I believe you want to present for your gym, and it doesn't seem right or honest. Furthermore, I experienced discrimination and prejudice from Sara when she made fun of my accent.
I believe that Sara's behavior is inappropriate and should not be tolerated at your gym. I would appreciate it if you could investigate and take the necessary steps to prevent this from happening in the future not only with Sara but with all staff members.
Thank you for your attention to this matter.
Sincerely,
Brunna {{Redacted}}
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Verified Reviewer | Berkeley Heights, New JerseyEmergency move, they would not let me cancel, harassed me and stole my money
My mother was older with cancer, fell and broke her hip. I was a Lifetime member in NJ.
Did NOT cancel my membership when I temporally relocated 1,000 miles away. My stay became longer, I called to cancel after 1 year of paying for and not going, they insisted I do in person or send registered mail, could not have a friend cancel for me. I could not get there!!! Post office requirement, really?
Cancelled via my credit card. They fought me for the next nine months attacking me via my credit card, calling me, charging me, harassing me. They ended up stealing another 6 months due to credit card company mismanagement.
I loved my membership. But they were loathsome criminals in the end and stole my money using lawyers, What they did was WRONG and the employees they had harassing me knew it.
- Great facility
- Stole my money when i had a family emergency
Preferred solution: It has been 5 years now. I just dont know.
User's recommendation: Beware. Please Read
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Verified Reviewer | Houston, TexasCustomer service complaint
I do not understand why I'm forced to upgrade to a signature membership to play pickleball. I don't need it to play basketball, racquetball, swim etc.
This is poor customer relations. If the pickleball courts are full, add more courts, stop giving private lessons during the busiest time of day. Do not force members to upgrade which is really deterring them from playing and reducing LT plan of upgrading the courts.
3 courts is not enough. My membership cost went up 2 times over the last 12 to 18 months.
Why? What improvements have I seen with the increase?
The economy is affecting everyone.
I returned to LT immediately after COVID ended and followed all the extra cleaning rules and reduced classes because of staff. It's been 3yrs now.
I just want to play pickleball and not be price gauged.
Thank you.
- Great group fitness classes
- Continues price increase
- Force to up upgrade to signature membership to play pickleball
- This location is sugarland tx
Preferred solution: Price reduction
User's recommendation: If they are discussing upgrades get a detailed plan when it will happen.
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You never describe the issue. Is your Medicare plan cheaper than the regular monthly fee? Is something being restricted?