I joined Lifetime newly opened fitness Center in June 5, 2017, I actually followed a trainer to that Center from another, the facility is very beautiful, clean. I joined a center that takes $199 a month from me for myself and my two sons- This for me was the opportunity to make this fun family, healthy activity for my sons and I.
Well about 2 weeks ago I started working with a trainer online and he sent me a work out plan, this is the first time really lifting and so (my son-21 years old, who is a body builder shared he would work out with me so I can get used to this program, well my 3rd day into this program, this guy approaches my son and I working out, in the middle of the open gym with everyone around speaking loud enough, says "we cannot have any trainers in this center, unless they are a Lifetime trainer" I said to the guy Jay, listen first of all, I dont appreciate you interrupting my work out, 2nd, I dont appreciate you lack of professionalism to discuss a personal issue in front of other gym members, and 2rd thing is, this is my son and not a trainer, he was literally so uncouth and embarrassing to us that I got up and left to speak with the General Manager Michael Kern, who listened (or so I thought) after that conversation, i decided to go back to try and regain my composure, as soon as we were going upstairs, my son and I passed Jay, who was at that point telling our business to other colleagues, who then turned around and gave us the eye, as we walked upstairs further, 3 gym members who we barely knew but say huello in passing, came up inquiring "what was that about" by this time, I was so angry, I left and paid an extra $15 bucks to finish my work out at La Fitness. After giving this more thought, I decided to withdraw my membership due to the treatment we received from this location and the other locations are too far out to drive to, I shared with them about my cancellation, now the GM tells me, I have lost $199 dollars for the month of June since cancellation is 30 days, then share his solution to this would be for me to hire a Lifetime Trainer which is another $200 out of pocket, my son is a body builder and we are African Americans, I am 99% sure this border on racism, and they are friggin MAD to want to gorge money that way!
so I am beyond angry that my only reason for cancellation is due to the incident and the fact that we only just joined June 5th and thus incident happened on 11th. I want my money back and will keep climbing higher until someone listens to me and is able to credit that $199 back to my account.
Product or Service Mentioned: Lifetime Fitness Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $199.
Preferred solution: Full refund.