When I moved I called to cancel my membership from the suspended status to a cancel because I learned the club in my new location was twice as expensive. Unfortunately, I thought the charge was something else and only realized recently that for 3 years I was getting charged $11.10 a month. I called corporate, and spoke to "Phil" in October. I wanted an immediate cancel and a refund. He said he would look into it. Nothing happened, and I continued to be billed, even getting emails because they could no longer charge my card.
I responded to one of the emails directly on Dec 22, this one to Amanda, explaining all of the above. I never received a response, instead, I got another similar email about not being able to debit my card in January. I called corporate, and spoke to Steve T. He said there was no record of my previous call to Phil, no proof I had moved or cancelled. Etc etc. There was no effort made to resolve anything in a fair way. There were just roadblocks, denial, and insults ( implication I am making it up?). He asked if I knew Phil's last name, which could be considered funny, because when I asked Steve's last name he would not give it, but I did manage an initial. He said there are 2 Phil's at the corporate number, and he would look into it. He also said he would contact Amanda.
I went ahead and called Amanda who works at the actual facility. Her great offer to me was that if I just pay $22 more for the last 2 months they will cancel me. REALLY???? Again, there was no effort at fairness etc. When I mentioned my email to her she said that memberships cannot be cancelled through email.. but then, she did not respond to my email at all.
I have now written to Michael Brown who apparently is the head guy at the facility in Beachwood, Ohio. We will see what he does. It is unfortunate that so many of these clubs are such a scam. I can only assume these horrible business practices come from the top. Buyer beware. Keep copies of everything, and tape all of your phone calls.
Product or Service Mentioned: Lifetime Fitness Membership.
Reason of review: Problems with payment.
Monetary Loss: $390.
Preferred solution: I am willing to accept a partial refund, i.e., half of what I have paid for over 3 years, and something in writing that I will never be billed again.