Dallas, Texas
0 comments

I filled free trial form on their website. Mr.

Barlett gave me an appointment for 6 p.m. I went there and have waited 40 minutes for Mr. Barlett. After 40 minutes Bruno Barbosa saw me waiting over there and ask me "can I help you?" I said I had an appointment with Mr.

Barlett 40 mins ago :) He helped me, he was very kind. I decided to join the club. He gave me 7 days free trial card and said that center is open 24/7. Next day I went to center again about 9:30 p.m.

and wanted to use this trial card. This time I was told that guests are not allowed after 9 p.m. I've tried to explain that Mr. Barbosa told me fitness center is open 7/24 and he didn't tell me that guests are not allowed after 9 p.m.

They didn't (even) listen to me.

I filled a complaint form and as I expected nobody called me about it :) So, I'm sharing this experience with everyone I know and every rating site on the internet. At least they should have called me and say sorry right :)

Reason of review: Poor customer service.

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